Warranties & Duty of Care
All Osier Belle furniture made by Belle International carries a 5 year warranty on most materials (please see breakdown below), providing that you follow our duty of care guidelines below. Failure to adhere to our duty of care requirements may void your warranty.
VERY IMPORTANT – Please refer to your invoice with specific duty of care requirements for your purchase. If you have any questions or concerns, please immediately contact Osier Belle for advice of maintaining your furniture. Failure to follow these instructions will void your warranty.
Sunbrella fabric comes with a 5 year fade-resistant warranty.
All of our Sunbrella covers are removable and machine washable on a gentle cycle.
Any stains should be treated immediately. Different stains require different cleaning methods, please refer to Sunbrella Stain Chart for more information about how to treat specific stains.
It is a warranty requirement that you re-treat your fabric with a water-repellency product such as Scotchgard after every wash to maximise the fabrics’ stain resistance.
Viro wickers come with a 3 year fade-resistance and cracking warranty, which Osier Belle has extended by a further 2 years.
Viro wickers can be cleaned using a wet cloth or low-pressure hose with mild-soapy water if needed.
Using harsh cleaners, or excess force on the wicker will void your warranty.
Urecel Quick-Dry Foam
Urecel Quick-Dry Foam comes with a 3 years manufacturer’s warranty, which Osier Belle has extended by a further 2 years.
Clean your foam by removing the covers and spraying with a low-pressure hose. Ensure that your foam is completely dry, and any debris are removed before putting the covers back on.
Powder-Coated Polished Aluminium Framework
Comes with our 5 year manufacturer’s warranty.
Unless otherwise requested, all of Osier Belle furniture is made using powder-coated polished aluminium framework as it is rust resistant, durable and strong. To clean furniture legs, use a wet cloth with mild-soapy water.
Stainless Steel 304
Comes with our 5 year manufacturer’s warranty.
Stainless Steel 304 ‘tea-staining’ over time due to exposure to salt in the air.
‘Tea-staining’ is surface rust, and can be removed easily with a green scouring pad or textured cloth. If in sea air, Stainless Steel 304 requires this maintenance every 4- 8 months, whereas marine-grade Stainless Steel 316 will require maintenance every 8 – 12 months.
At Osier Belle, we use A5/A6 Graded Teak that is FSC (Forest Stewardship Certification) and TFT (Tropical Forest Trust) certified on Recycled teak on request.
The FSC certification guarantees that:
The wood from which the product is made is harvested from a sustainably managed forest or plantation and that harvested tree is either replaced or allowed to regenerate
Parts of the forest are protected to provide habitat to wildlife and endangered species
- The local communities have the right to use the forest for resources
The forest or plantation is managed by the local workers who are provided with proper training and equipment as well as paid decently for their work
The timber is traced from the standing tree all the way to the store
TFT was set up to eliminate illegal timber from the supply chain, the TFT has developed a highly effective system which allows businesses to verify the origin of the timber, limits deforestation and destruction of the forests, and protects the rights of forest-dependent communities. It also helps the consumers identify environmentally conscious furniture companies and reduce their carbon footprint.
By choosing Osier Belle teak, you will say no to environmentally reckless practices.
Important to note: Teak may crack over time. As with all wood, it is continually moving, expanding and contracting in the differing temperatures.
Cracking actually shows the timber is strengthening and working correctly within its climate. It is not a fault or anything to be concerned with. This may be more noticeable in our thicker timber designs.
We try to minimize this happening by designing our furniture with grooves but, if it does crack, it is part of the personality to be accepted with teak and will not be replaced unless deemed critically vulnerable to its use.
In addition, you may see areas that are lighter than others. Again, this is the characteristic of the teak.
You may see marks or wedges in the timber. This is where we have removed bolt or something similar from its’ previous use. This is normal and part of the characteristics of recycled teak.
TEAK MAINTENANCE If you have purchased teak, please follow our instructions on maintenance. It is important you treat your timber regularly. Osier Belle uses Cutex Clear and Cutek Black Ash timber stain.
Please take a moment to view this product and the method of application via this link: www.cutek.com.au If you would rather create a difference tone, please only use Cutex; NO OTHER PRODUCT should be introduced as it will not work and will void your warranty.
Osier Belle Protective Covers are made to protect your furniture and a barrier against continual extreme weather, therefore, come with a 2 year warranty. The Australian climate is incredibly harsh and nothing lasts permanently sitting outdoors so that is why we offer our protective covers to increase the longevity of your furniture.
TERMS AND CONDITIONS OF SALE
IMPORTANT NOTE – The warranties, terms and conditions stated on this website apply to furniture produced by Belle International for Osier Belle Pty Ltd. Osier Belle Pty Ltd began selling Belle International furniture on 6th March 2014.
1. Definitions. In these terms and conditions
“Osier Belle” means Osier Belle Pty Ltd ACN 147 254 082
“Customer” means the Person with whom Osier Belle contracts.
“Goods” mean the Goods supplied or to be supplied by Osier Belle to the customer from time to time pursuant to the contract
“Order” means an order placed with Osier Belle for the sale and of Goods.
“Purchase Price” means the price for the Goods specified in the Order Confirmation/Contract.
“Deposit” means the amount paid by Customer as a deposit for the Goods.
“Loss” means any damage, loss, liability, expense or cost whether direct or indirect, consequential or incidental
“Order Confirmation” means a written confirmation of the Order by Osier Belle which may be in the form of an invoice provided to the Customer in person, by fax, email or delivered to the Customer upon delivery of the Goods.
“Terms and Conditions” means these terms and conditions as amended from time to time by Osier Belle.
1.1 In these Terms and Conditions (Including defined terms), unless the context otherwise requires:
(a) The singular includes the plural and vice versa and each gender includes each other gender;
(b) Headings are included for convenience only and do not affect the interpretation of these Terms and Conditions.
2. Title, Risk and Rights
2.1 Risk of Loss or damage to the Goods will pass to the Customer at Delivery or Collection Time.
2.2 Title of Goods does not transfer until the full invoice price is received by way of cleared funds. In the case of the customer’s payment not clearing or the Customer fails to make payment when it is due or commences to be wound up or is placed under official management or suffers a receiver or manager to be appointment or become insolvent or commits an act of bankruptcy or in the event that, in the sole opinion of Osier Belle, the payment of any such amount in respect of the Goods supplied by Osier Belle is in jeopardy, Osier Belle has the right to enter the customer’s premises or any other premises where Goods whose ownership is retained by Osier Belle are located without liability for trespass or any resulting damage and to retake possession of them. The Customer indemnifies Osier Belle from any claim arising from Osier Belle exercising this right.
3. Formation of Contract of Sale of Goods
3.1 Each order will constitute an offer by the Customer to purchase Goods from Osier Belle upon and subject to these Terms and Conditions and to the exclusion of all other terms and conditions and notwithstanding any qualification of these Terms and Conditions (including any terms and conditions contained in any purchase Order or other document of the Customer) unless expressly agreed by Osier Belle in writing. Any price list or quotations given by Osier Belle to a Customer are an invitation to the Customer to place an Order only.
3.2 A contract will only be formed between Osier Belle and the Customer for the sale and purchase of Goods if and upon the acceptance of the Order by Osier Belle by the provision to the Customer of an Order Confirmation.
3.3 The Contract resulting from the provision of the Order Confirmation cannot be cancelled by the Customer without Osier Belle written consent and Osier Belle may at its discretion impose a cancellation charge. A 50% of purchase price cancellation fee for all Standard Stock and a 60% of purchase price cancellation fee for special orders will apply.
4. Payment and Delivery
4.1 A deposit of 50% of the Purchase price for standard stock (normal stock carried by Osier Belle) and back orders must be paid by the Customer. A deposit of 60% of the Purchase price for custom or special orders (special colour or design) must be paid by the Customer. Orders will not be processed until the appropriate deposit has been paid by the Customer. This payment is taken as acknowledgement of the Customers agreement to the Terms and Conditions.
4.2 For the purpose of business, Osier Belle is store personal details such and email, delivery address and contact number but does not share with personal details with any third party.
4.3 Credit card transactions are processed securely and no card details are stored.
4.4 Delivery time frame is between 1-7 days agreed with customer once goods have arrived into Sydney. However, in some instances goods may take up to 28 days to be delivered after payment is made. This time frame will be discussed at the time of order and you will be notified of any delays.
4.5 The Customer must pay the balance due when the Customer is notified that the Goods are ready for collection or delivery. If the Customer fails to collect or accepts delivery 7 days from the notification date the Customer agrees to pay a daily storage fee of 0.5% of the purchase price from date ending the 7th day of the notification date. If no arrangement for collection or delivery of the Goods is made by the Customer after 90 days of the notification date the order will be cancelled and the paid deposit forfeited in full. The Customer indemnifies Osier Belle from any claim arising from Osier Belle exercising this right.
4.6 The Delivery period of the Goods quoted by Osier Belle is an approximation only based on manufacturing and logistics lead time, Delivery can occur before or after the approximate delivery period. Osier Belle will make all reasonable efforts to deliver Goods in the period agreed at the time of sale, however Osier Belle cannot be responsible for any delivery or failure to deliver due to circumstances which are beyond Osier Belle’s reasonable control. Osier Belle shall be entitled to delay or in an unlikely event cancel the Order and refund any payment made by the Customer. The Customer will not be entitled to make any claims for delayed delivery or cancellation of the order and Osier Belle will not be liable for any losses or consequential losses incurred by the Customer.
4.7 All Delivery charges are for one delivery to the delivery address provided by the Customer on the Order. If the Customer is not at the delivery address to accept and sign a receipt for the Goods at the agreed day and time the Customer will be charged a fee for re-delivery. Additional charges may apply where normal site access is not available such as stairs, removal of fixtures or furniture any other access difficulties consuming more delivery time.
5. Warranties, Exclusions and Limitations
5.1 Subject to 6, Osier Belle excludes from these conditions all conditions, warranties and terms implied by statute, general law or custom.
5.2 Subject to 6, Osier Belle excludes all liability for, and the Customer releases and indemnifies Osier Belle against all loss, damage, cost and expense from any claim by any Person in tort (including negligence), contract bailment or otherwise for loss or damage to any property, injury to, or death of any Person arising out of any acts or omissions of Osier Belle of any or all of the Goods, any delay or other failure to supply the Goods and services or these conditions.
5.3 The exclusions, releases and indemnities in 5.1 and 5.2 extend to loss of profits, business or anticipated savings or any other indirect or consequential damage and to economic loss and even if Osier Belle knows they are possible or otherwise foreseeable.
5.4 These conditions apply in all circumstances arising from a fundamental breach of contract or breach of a fundamental term or negligence.
5.5 If Osier Belle is liable for incorrect supply or shortage against invoice, no claim for the loss or damage or faulty Goods or short supply may be made unless notice of the claim is lodged in writing within 24 hours of the date of removal or receipt of the Goods. Where liability cannot be excluded it is limited to replacement of the Goods or their value.
5.6 The failure to notify a claim within the time under 5.5 is evidence of satisfactory performance by Osier Belle of its obligations.
5.7 All freight and delivery costs to and from purchaser for purchases, returns, warranty claims or exchanging Goods are the responsibility of the purchaser. Faulty or incorrect Goods must be returned prior to replacement Goods being supplied.
5.8 All Goods are covered by a 3 year conditional warranty, from the original date of collection or delivery unless otherwise expressed in writing. This warranty does not extend to existing defect or damage to Floor Stock or other stock recorded on the order. Osier Belle reserves the right to repair or replace the Goods under warranty at its discretion. Discontinued or unavailable Goods will be replaced with similar Goods.
5.9 No refund, credit or exchange is payable to the Customer by Osier Belle after 7 days.
5.10 Subject to 5.9, replacement, refund or credit on Goods returned within 7 days will be at the discretion of the company. Return of Goods is subject to a 30% of purchase price re-stock fee. Please note all Goods must be returned in their original packaging, Goods not in original packaging or assembled cannot be returned.
5.11 Any advice, recommendation, information, assistance or service provided by Osier Belle in relation to the Goods or their use or application is given in good faith and is believed by Osier Belle to be appropriate and reliable. However, any advice, recommendation, information, assistance or service provided by Osier Belle in relation to the Goods is provided without liability or responsibility on the part of Osier Belle.
5.12 If the Customer requires Osier Belle to assemble or fix the Goods to a wall or floor at their premises. The Customer takes full responsibility to provide ample free space for the assembly to take place. The Customer will not be entitled to make any claims whatsoever in respect of any damage caused by Osier Belle to the Customer’s valuables, home content, effects and building.
5.13 Manufacturer warranties provided to Osier Belle from date of purchase are: 12 month warranty on all manufacturing defects, Sunbrella Fabric (5 year warranty), Viro Wicker (3 year warranty), Batyline Ferrari Fabric (2 year warranty), Urecel Foam (2 year warranty), Ecolene Wicker (12 month warranty), Standard foam (12 month warranty), Standard Fabric (no warranty provided).
6. Trade Practices Act
These conditions are subject to any applicable implied warranty in the Trade Practices Act 1974 which cannot be excluded, restricted or modified.
These conditions are governed and must be construed under the laws of the State of New South Wales and the parties submit to the exclusive jurisdiction of the courts of that State.
If a condition or part is unenforceable the unenforceability does not affect any other part of the condition or any other condition.
9. Variations and Waiver
9.1 Osier Belle is not bound by any waiver, discharge or release of a condition or any agreement which varies these conditions unless it is in writing and signed for Osier Belle by an authorised officer.
9.2 If Osier Belle waives a breach of a condition the waiver does not operate as a waiver of another breach of the same or any other condition or as a continuing waiver.
Quotes valid for 7 days only or while stocks last, prices, fees and charges subject to change without notice.
For more information on our Care & Warranties, please contact us.