Do you provide a refund if I want to cancel my order?
It depends at what point of production we are at. If it is a stock purchase, we can provide a full refund. If you order has been made and customised just for you, we cannot readily resell the furniture so our financial and manufacturing commitment is compromised so the deposit would be required to cover […]
What happens to my deposit?
This is deducted from your invoice and shown as your commitment for us to proceed with your order. As I am sure you understand, making your furniture costs a considerable amount of time, money, investment and commitment from us. It DOES NOT cover the cost of making the furniture (or shipping). t is an agreed […]
Do you offer trade discounts?
Yes, we have a trade application form you can complete (insert link) via our website. Simply complete the essential details on the form and successful applicants will be given access to a trade account, with numerous benefits in addition to discounting tier.
What payment options do you have?
We accept all major debit and credit cards, including AMEX. We also use eWay and cash payments are accepted also. If you would prefer to EFT your payments, we provide all our banking details on your invoice for easy transfer.
Do you have payment plans available or interest-free payment options?
Yes we do – we understand our furniture is an investment and not cheap. This is because we pay our beautiful Belle team over in our factory over and above the industry requirements as we respect and hugely appreciate their skill and loyalty. We also use the very best materials in the world to create […]
Do you require a deposit upfront?
For first time purchasers, we do require a deposit but as our relationship grows with you and depending on your circumstances, we do create without a deposit, requiring full payment prior to delivery. We also offer payment plans to help spread the cost of your purchase. Simply ask us when considering your purchase.
