At Osier Belle, the majority of our furniture is made to order in our own factory, often incorporating individual choices of dimensions, finishes, wicker and fabrics. Our designer cushions are similarly created using fabrics purchased and prepared specifically for each order.
This personal approach allows us to create furniture that feels entirely your own. It also means that, once an order is confirmed, we immediately begin committing materials, craftsmanship and production time to its creation.
For this reason, our returns and cancellation policy differs from that of retailers selling ready-made furniture.
We encourage every customer to carefully review their invoice before proceeding, paying particular attention to dimensions, configurations, finishes, fabrics and quantities.
Our showroom team is always happy to answer questions, provide samples and help clarify any details before an order is confirmed.
A 50% deposit is required to confirm a made-to-order purchase. As stated on our invoices, this deposit is non-refundable in the event of a change-of-mind cancellation, subject to applicable law.
Production commences immediately following order confirmation, with materials, manufacturing resources and craftsmanship committed specifically to your furniture.
Should your circumstances change, we encourage you to contact us as soon as possible. While cancellations cannot ordinarily be accommodated without forfeiture of the deposit, we will consider individual requests wherever reasonably possible.
Because most Osier Belle furniture is produced to individual specifications, we do not offer automatic exchanges or refunds for change of mind.
In certain circumstances, adjustments or alternative arrangements may be possible, depending on the product, its specifications and the stage of production.
Each request is considered individually, and any agreed changes may involve additional costs.
We understand that circumstances can sometimes change, even after your furniture has arrived.
Although change-of-mind returns are not ordinarily available, we are happy to discuss your situation and explore whether a practical solution may be possible.
Any arrangement is subject to our assessment of the individual item and circumstances.
We understand that circumstances can occasionally change after an order has been completed.
In exceptional cases, Osier Belle may consider alternative arrangements for recently purchased furniture, including offering an item for resale through our In Stock page.
Any such arrangement is entirely at our discretion and must be agreed in writing beforehand, including the proposed selling price, handling fee, storage arrangements and any additional costs.
Resale is not guaranteed, and this option is not available as a general resale service for previously used furniture.
Our designer scatter cushions are generally made specifically for each order, using fabrics purchased to meet the customer’s selections.
As these pieces are individually produced, we do not ordinarily accept change-of-mind returns or exchanges.
We encourage customers to request fabric samples and confirm their selections before ordering.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
If a product does not meet the applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.
We appreciate that purchasing beautiful outdoor furniture is an important decision, and we want you to feel confident throughout the process.
If you have any questions about an order, or your circumstances have unexpectedly changed, please speak with our showroom team.
Every situation deserves a conversation, and we will always do our best to find a fair and practical way forward.
Have a question about your order, or need to discuss a change in circumstances?
Our showroom team is here to help and will be happy to discuss your enquiry personally.
