FAQ Category: General Customer Service

How do I organise a complimentary consultation?

Penny, our designer and owner passionately visits your home to discuss your requirements, desires, challenges and solutions. To book, simply complete the Book a Consultation via the link (insert link). Alernatively, you can call the showroom (02) 9949 9466 or email Penny directly at info@osierbelle.com.au. The consultation is complimentary and here is no pressure to […]

Does my furniture come assembled?

All our furnitue is solid in build and NOT flatpacked. Some items, such as larger dining tables and concrete items do need to be bolted together. Our delivery team will do this for you so no need to be ready with the toolbox!

Can the furniture be used for indoors?

The whole idea of Osier Belle is to create beautiful furniture that doesn’t look like the usual outdoor furniture so many people want to use it indoors – and we won’t arrest you for it if you choose to do so!

If you are not sure what you want and it is a big investment; do they provide a consultation service?

We are happy to invest our time and passion into ensuring we create the best possible solution for you. At Osier Belle, this service extends outside the walls of our showroom with the unqiue offer for the owner (Penny) to provide a complimentary consultation, measuring up and using her expertise to create the perfect personalised […]

If you are keen for furniture immediately and don’t want to wait; do they have a solution?

We don’t compromise in our designs and feel you shouldn’t need to compromise on your purchase. This is an essential part of your home you want to enjoy for many years. Wasting your hard earnt money on furniture that doesn’t fulfil everything you’d hoped isn’t necessary. At Osier Belle, we can provide your perfect setting […]

How soon can I get furniture that is not in stock?

Once you have invested your money and ordered, you want to enjoy your purchase as soon as possible. All too often we hear people waiting over 16 weeks for their stock-standard furniture to arrive. Having the luxury of owning our factory, we can brief, create and ship your customised design within 7-9 weeks. Guaranteed.

You really customise to fit our space?

We all have different outdoor spaces with different challenges, needs and purpose. Rooms feel amazing when you walk into them and they are balanced with colour, texture, size and make functional sense. In today’s world of manufacturing, customisation should be available. At Osier Belle, we create furniture to fit perfectly into your space. We can […]