What are your opening times?

We are open 10am to 5pm every day, including Saturday and Sunday. Occasionally, we are closed for private consultations to protect privacy of our clients, so if you are travelling from afar please do give us a call and we can ensure we are open for you too!

Where is your showroom located?

We are located at Shop 4, 24 Young Street, Neutral Bay. The main entrance is on Grosvenor Street, and we are nestled between Grill’d and Firefly (both great places to grab something to eat!).

Is there parking available?

Yes, there is metered parking immediately outside our showroom (free on Sundays) with easy access for wheelchairs and prams. There is also limited parking on the opposite side of the road that is free of charge, and undercover parking in Coles, located just a 5-minute walk from our showroom.

Where are your stores? Do you have any other than in Sydney?

Due to the technical aspects of our brand and specific manufacturing that is quite different from other factories, our production capacity is relatively low – we do not operate as a mass production business. Therefore, we currently conduct our business through our store in Neutral Bay, Sydney. We do, however, offer: FaceTime consultations Complimentary fabric […]

How do I wash my cushions?

It is essential that you can easily take cushion covers off and throw them in a machine wash without shrinkage or fading. Naturally, cushions get dirty from food, sweat, and environmental sources. All our covers have been cleverly designed with hidden, easy-to-access openings using YKK, non-corrosive, marine-grade zips. They can be easily removed for machine […]

Can you leave the cushions out in all weathers?

Never invest in outdoor furniture that suggests you should bring in the cushions. That is not true outdoor furniture. Osier Belle cushions can stay outdoors all year round, no problem at all. They will take time to dry in heavy storms but will not mould (unless a food source is not removed or the cushion […]

What if my furniture gets damaged?

It happens! Please do contact us. If we can solve it for you, we will. If it is beyond repair, we can order again for you at a discounted price. We want you to enjoy your furniture for many years to come so don’t be upset and do get in touch – let’s see what’s […]

How long is the warranty on my furniture and what does it cover?

The Osier Belle warranty is 5 years from the date of purchase (protective covers and scatter cushions have their own warranty, dependent on the fabric brand). Sale items may differ. The warranty covers any manufacturing defects or timber joints failing due to excess cracking. Our warranty does not cover misuse or evidence that shows our […]

How do we know your furniture is safe to use as it is coming from overseas?

Our furniture is made in our very own factory, and all certifications and shipping requirements are personally handled by our owner, Penny Camplisson. Every container is FULLY FUMIGATED and certified prior to leaving the factory. Once checked and approved, it is securely locked with a bolt, only removable by specialized cutters. The shipment is then […]

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