Last updated: 20 November, 2025
Osier Belle is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Our website address is: https://osierbelle.com.au
We are a furniture design and manufacturing business based in Australia. You can contact us at:
- Email: info@osierbelle.com.au
- Phone: (02) 9949 9466
- Postal Address: 41 Military Road, Neutral Bay, Sydney NSW 2089
What Personal Data We Collect and Why
1. Enquiry Forms
When you fill out a contact or enquiry form on our site, we collect your name, email address, phone number (if provided), and any other information you submit. This data helps us respond to your enquiries and provide relevant product or service information.
2. Product Purchases
If you purchase from us via our WooCommerce store, we collect billing and shipping details including your name, email, address, phone number, and order history. This information is used to process your order, deliver products, and manage customer service.
3. Comments
If you leave a comment on our site, we collect the data shown in the comments form, along with your IP address and browser user agent string to help with spam detection.
We may use the Gravatar service to display your profile image if you’re using it. Gravatar’s privacy policy is available here.
4. Cookies
We use cookies to improve your browsing experience. Cookies may:
- Save your contact details if you leave a comment
- Store your preferences if you log into an account
- Track usage analytics via tools like Google Analytics
You can control cookie settings through your browser.
5. Media Uploads
If you upload images to our site, please avoid including location data (EXIF GPS) in the image file, as visitors may be able to download and extract this data.
6. Embedded Content
Pages on this site may include embedded content (e.g. videos, Instagram feeds, etc.) from other websites. These third-party sites may collect data about you, use cookies, and track your interaction with their content as if you visited their website directly.
Who We Share Your Data With
We only share personal data when necessary, such as:
- With trusted service providers who help us operate our website (e.g. hosting providers, email marketing platforms)
- With payment processors (e.g. Stripe, PayPal) for secure transactions
- With spam detection services to keep the site secure
- Where legally required to do so (e.g. by court order or government authority)
We do not sell or rent your personal information.
How Long We Keep Your Data
- Comments and metadata: Stored indefinitely to assist with moderation.
- Order information: Retained as long as needed for legal, tax, and warranty purposes.
- User accounts: Stored until you delete the account or request removal.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Request deletion of your data (unless we are legally required to retain it)
- Withdraw consent for marketing communications
To make a request, please contact us using the details provided above.
Where Your Data Is Sent
Visitor comments and form submissions may be checked through automated spam detection services and security tools.
Some data may be processed by third-party services hosted outside of Australia, but we ensure all providers adhere to data protection standards in line with Australian laws.
Third-Party Services We Use
We may use the following third-party services that process personal data:
- Google Analytics – to understand user interactions with our site
- WooCommerce – to manage our online store
- Mailchimp or similar – for email marketing (if subscribed)
- Stripe, PayPal – to securely process transactions
Each service has its own privacy policy and data handling practices.
Data Security
We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. Measures include:
- SSL encryption for data transmission
- Secure hosting environment
- Regular updates and security monitoring
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last updated” date will reflect the most recent revision.
Contact Us
If you have any questions or concerns about your privacy or our data handling practices, please contact us at:
- Email: info@osierbelle.com.au
- Phone: (02) 9949 9466
- Postal Address: 41 Military Road, Neutral Bay, Sydney NSW 2089
