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What is Osier Belle SHIELD and how does it work?

Having listened to our customers needs and requriements for the functionality of their furnture, we have introduced Osier Belle SHIELD, a added process to a selection of our popular fabrics that makes it 100% waterproof rather than water repellent. When wet, the fabric thread actually expands, and any water simply beads up on the fabric surface rather than seeping into the Urecel Quick Dry Foam. The fabric surface is a little stiffer than the original fabric but maintains the softness on the top ensuring that, if it has rained, you simply wipe the water off the surface and have a cushion that is totally dry and ready to enjoy. For more information about which Osier Belle fabrics have the SHIELD protection, visit (link) and hover over the fabrics.

Do you make just cushions?

Yes we do all the time! We have converted tired benches and nooks with no personality into beautiful retreats that look stunnng. Simply get in touch with some guide on size and we can quote for you in the huge range of fabrics we have available.

How do I look after my furniture cushions?

It is important you regularly clean your cushions. Even if you cannot see stains, dirt, sweat and build up of pollution will not be enjoyable to sit on. We use 100% solution dyed acrylic on all our designs. We source these from USA, France and Spain using Sunbrella, Dickson, Glen Raven and Agora. To make life easy and unlike any other brand, Osier Belle excels design to every detail, making all the cushion covers with wrap around, hidden YKK zip system for easy removal. SImply take off and put in the washing machine (for more details https://global.sunbrella.com/en-us/how-to-clean). After machine washing, we recommend you spray with Fabric Guard 303 (available to purchase from Osier Belle), this resists stains, soling and build up of mildew by restoring the water repellency. If something has soaked through to the fabric into the foam, place in sunshine and hose until clean and leave to fully dry.

Can I hose my furniture down?

Yes, you can hose your furniture down, no problem at all but please do not use a pressure hose on wicker or cushions. All our furniture is designed to be cleaned with water so simply place the cushions to the side, hose, use a soft bristle brush and mild detergent to remove any stubborn dirt, the rinse and wipe down to dry.

How To Protect Your Outdoor Furniture in Autumn and Winter?

As the leaves start to fall and the temperature drops, it’s time to prepare your outdoor furniture for the upcoming autumn and winter seasons. Extensive maintenance and protection are vital in ensuring the longevity of most outdoor furniture but aren’t as necessary with Osier Belle. Put simply, our materials are the absolute best, from the most stunning timber down to the finest thread. Osier Belle’s entire range is commercial and marine-grade, supported by a 5-year warranty. A little care never hurt anything, here are some ways to keep your exquisite outdoor furniture looking its best this winter.
Avoid Moisture Traps
Moisture can be detrimental to outdoor furniture. To prevent moisture accumulation, avoid covering furniture with plastic sheets or tarps, as they can trap moisture and promote mould growth. Instead, opt for breathable covers that allow air circulation while providing protection. We offer a selection of fabrics with our exclusive Osier Belle Shield protection. These fabrics are fully waterproof.
Buy Durable Materials
All our woven furniture is made with environmentally friendly Viro synthetic wicker, a superior material proven to withstand the elements and our Sunbrella fabrics are water-repellent and guaranteed zero fade for five years. Shopping with Osier Belle promises to grant your home with the highest quality construction and fabric for outdoor furniture.
Frequent Cleaning
Use a mild soap or furniture cleaner and a soft brush to remove dirt, stains, and debris. Rinse thoroughly and allow the furniture to dry completely. Cleaning helps prevent the accumulation of grime and keeps your furniture looking brand new all year round.
Apply Protective Covers
Invest in our range of high-quality protective covers that are specifically designed for outdoor furniture. These covers shield your furniture from harsh weather conditions such as rain, snow, and UV rays. Ensure that the covers fit properly and are made from durable, waterproof materials. Secure the covers tightly to prevent them from blowing off in strong winds.
Store in a Dry Place
If possible, store your outdoor furniture in a dry and sheltered area if you don’t wish to use during the colder months. A garage, shed or covered patio can provide suitable protection. If you don’t have indoor storage space, consider investing in weatherproof storage boxes or containers. Make sure to clean and dry the furniture thoroughly before storing it to avoid any moisture-related damage.
Angel Hair Dacron
If your outdoor furniture has cushions, it’s essential to protect them as well. They should be removed and stored in a dry and clean place. However, our cushions are filled with Angel Hair Dacron – cushion filling that’s such high quality it can stay outside in all seasons. But, like any outdoor cushion, must be aired after heavy downpours.
Regular Inspection
Throughout the year, periodically inspect your outdoor furniture for any signs of damage or wear. Address any issues promptly to prevent further damage and ensure that your furniture is ready to use when the warmer seasons return. Our 5-year warranty will provide the peace of mind you need to enjoy your outdoor furniture without worry.

By following these tips from Osier Belle, you can safeguard your investment and enjoy your outdoor furniture for years to come. But with the extensive quality and materials we use, that should be simple. Get in touch with us today to find out more.

Why is your furniture expensive?

Yes, our furniture is expensive but not the most expensive on the market. There are a number of factors that are involved in the price. We create using the best materials in the world, without compromise. These materials are brought from USA, France, Spain and Germany and couriered to our factory. Our timber is the most expensive but the best and fully certified. We DO NOT buy plantation teak. We pay our exceptionally skilled team over and above the minimum wages. We support them and their families in numerous ways to show our appreciation and respect for the outstanding work they produce. Our factory environment is comfortable, relaxed, enjoyable and fun! We provide amenities such as showers, music, prayer rooms, refreshments plus pizza and cakes for all whenever we complete a container! The level of detail that is injected into our designs means each piece takes a substantial time to make. No one else puts the level of quality and workmanship into their creations – right down to the Osier Belle signature tie on the back of our chairs and selected lounges. We do not flatpack so the furniture takes up a significant amount of space in our containers, meaning shipping is more expensive. Extensive packaging and fumigation is critical; we do not compromise even once your furniture has been complleted. Every step is carefully considered for your enjoyment and useage, including the hidden YKK zip system we talior into our machine washable covers that ensure you can easily remove and replace after washing. Combined, all these factors do increase the price of making your beautiful furniture but the result and its longevity mean your investment is absolutely worth it.

What kind of fabric are the cushions made from?

Only 100% solution dyed acrylic will stand the test of time in Australia. Do not compromise on any fabric such as Olefin, Polyester mix or Linen – these fabrics will fade, harden and stain. We use simply the best proven outdoor fabrics in the world, Sunbrella from USA, Glen Raven in France and Agora from Spain.

How do I set up a trade account?

Simply click on this link (insert link) and you will be directed through what we need from you to set up a Trade Account.

Is everything you have available on your website?

We try to include all options; however, our ranges are incredibly extensive, so we have tried to create a website that gives you a great introduction, without being overwhelming.

If you can’t find what you are looking for, just get in touch, and we can help you with customer photos or production photos that have not been styled (and, therefore, not suitable for the website) but will give you a very good idea of what is possible!

Is The Furniture Australian Made?

The furniture is designed by British/Australian Citizen, Penny Camplisson, the Founder and Owner of Osier Belle, who has lived in Sydney for nearly 20 years.

The factory is located in Cirebon, Java, where we have a highly skilled (and valued) team who make our furniture for you.

The expertise and expense to make what we create in Australia is simply not possible. Teak, the most durable timber available for outdoor furniture, cannot be sourced in Australia, and if it were shipped and then made here, the prices would be unrealistic for retail sale.

If you visit a store that suggests it is made in Australia or Europe (or USA!), we would recommend you push for confirmation this is true as we know all the factories that produce for these retailers (and they are not far from ours!).

What is inside the cushions and do they have ventilation?

All outdoor cushions should be made with reticulated foam designed for outdoor use. We use Urecel Quick Dry Foam, the best commercial marine foam in the world, and complete our cushion covers with Batyline Ferrari webbing for essential ventilation and drainage.

Inside is encased with a netted cover, essential to hold all contents together whilst providing ease of removable outer cover for washing.

Do you loan furniture for photoshoots, conferences and expos?

We do have a range of rental stock available for events such as this that can be loaned for a short period of time. Contact us directly for more information.

What are your opening times?

We are open 10am to 5pm every day, including Saturday and Sunday. Occasionally, we are closed for private consultations to protect privacy of our clients, so if you are travelling from afar please do give us a call and we can ensure we are open for you too!

Where is your showroom located?

We are located at Shop 4, 24 Young Street, Neutral Bay. The main entrance is on Grosvenor Street, and we are nestled between Grill’d and Firefly (both great places to grab something to eat!).

Is there parking available?

Yes, there is metered parking immediately outside our showroom (free on Sundays) with easy access for wheelchairs and prams. There is also limited parking on the opposite side of the road that is free of charge, and undercover parking in Coles, located just a 5-minute walk from our showroom.

Do you have an Instagram or Facebook page?

Yes, we do, and we would love you to follow us! You can find us at (Instagram) and (Facebook). Follow us and our journey of being passionate and a little different.

Where are your stores? Do you have any other than in Sydney?

Due to the technical aspects of our brand and specific manufacturing that is quite different from other factories, our production capacity is relatively low – we do not operate as a mass production business.

Therefore, we currently conduct our business through our store in Neutral Bay, Sydney.

We do, however, offer:

FaceTime consultations
Complimentary fabric and wicker swatches
Interstate deliveries
One-on-one phone consultations with our designer and owner, Penny Camplisson

How do I wash my cushions?

It is essential that you can easily take cushion covers off and throw them in a machine wash without shrinkage or fading. Naturally, cushions get dirty from food, sweat, and environmental sources.

All our covers have been cleverly designed with hidden, easy-to-access openings using YKK, non-corrosive, marine-grade zips. They can be easily removed for machine washing and, importantly, are also easy to put back on so they look as good as new.

Can you leave the cushions out in all weathers?

Never invest in outdoor furniture that suggests you should bring in the cushions. That is not true outdoor furniture.

Osier Belle cushions can stay outdoors all year round, no problem at all. They will take time to dry in heavy storms but will not mould (unless a food source is not removed or the cushion is not properly aired).

Every element in our cushions has been chosen for its purpose. These include:

Our 100% solution-dyed acrylic fabrics
Urecel Quick Dry Foam
YKK non-corrosive zips
Serafil outdoor thread

What if my furniture gets damaged?

It happens! Please do contact us.

If we can solve it for you, we will. If it is beyond repair, we can order again for you at a discounted price.

We want you to enjoy your furniture for many years to come so don’t be upset and do get in touch – let’s see what’s possible!

How long is the warranty on my furniture and what does it cover?

The Osier Belle warranty is 5 years from the date of purchase (protective covers and scatter cushions have their own warranty, dependent on the fabric brand). Sale items may differ.

The warranty covers any manufacturing defects or timber joints failing due to excess cracking.

Our warranty does not cover misuse or evidence that shows our recommended maintenance and duty of care have not been adhered to.

How do we know your furniture is safe to use as it is coming from overseas?

Our furniture is made in our very own factory, and all certifications and shipping requirements are personally handled by our owner, Penny Camplisson.

Every container is FULLY FUMIGATED and certified prior to leaving the factory. Once checked and approved, it is securely locked with a bolt, only removable by specialized cutters.

The shipment is then processed through a series of highly regulated systems and sent to Port Botany in Sydney.

Once there, Australian Border Control checks all paperwork and, if necessary, opens the container to conduct a quarantine inspection or x-ray examination. No container is allowed from the port onto Australian soil until all paperwork is complete and Australian Border Control is satisfied that all safety and importation measures have been fulfilled.

Careful manufacturing, certified fumigation, and 21 days at sea ensure your furniture is 100% safe to use immediately.

Do you ever run sales or discounts on furniture?

We have been known to run a sale or discount furniture when we are launching new designs or older fabrics are no longer available so we need to remove them from the floor to avoid confusion or disappointment.

Are your concrete tables easy to move around?

Our concrete tables are heavy (we can provide you with relevant weights) but can be moved around.

We recommend you purchase felt feet from a hardware store prior to delivery so the delivery team can place them under the base feet, assisting movement without scratching your floor.

If this is not an option, we find the tables can be moved with two people. (As a guide, two female staff members in the showroom can move the large concrete dining table.)

Are your concrete tables heavy? Is it safe to put on a balcony?

Our concrete tables (240cm x 100cm) weigh around 150kg and totally safe to put on a balcony or deck.

If you can imagine, they weigh less than 3 people and building structures are created to withstand weights many times heavier than a concrete table.

How do i clean my concrete table?

We seal our concrete tables so they can be used and enjoyed for many years. We have tested various products, such as red wine and Tabasco sauce, so we can provide you with proven recommendations.

Vinegar-based products should be removed IMMEDIATELY as the acid works quickly through the sealant. As with anything, if something is spilled, it should be removed as soon as possible with warm water, a mild detergent, and a cloth.

If you find a stain that has not been removed and has been left for over 4 hours, we recommend you use a bleach solution directly onto the area for a couple of minutes, then remove it with a sponge.

Please note, after cleaning, light stains generally soak into the concrete as it is porous and will varnish over time. If you apply a harsher cleaning method, this may remove the sealant, affecting future protection, so we do not recommend it.

If you find this has happened, please let us know, and we can discuss resealing your concrete table for you.

How many people can you seat on your round dining tables?

Depending on the size of the table you can accommodate your home and, equally important, the style of chair you would like to complete your dining setting, as a guide you can fit 2-4 people for a 100cm round table, 4-6 people for a 120cm round table, 5-7 people for a 140cm round table, 6-8 people for a 160cm round table and 8-10 people for a 180cm round table.

We can also make 200cm round tables but consideraton for reaching into the centre of the table needs to be discussed (we have solutions for this too!).

Do I need to maintain the furniture in any way?

There is a duty of care we request you adhere to once you have receive your furniture. It is outdoor furniture and there to be enjoyed but just like anything, it must be regularly cleaned (machine washing cushion covers) and spillages removed immediately by washing.

WE DO NOT RECOMMEND POWER WASHING YOUR FURNITURE. If your furniture is prone to damp and lack of sunlight, you should ensure the cushions are regularly aired to prevent mildew.

If you are using protective covers, make sure you regularly air your furniture to prevent moisture build-up. If you do not wish your teak to silver, please invest in Cutek (we sell in the showroom) or our Cutek Service (simply call us for more details).

We provide details on your invoice about maintenance and care but, if unsure, always reach out to us and ask; we are here to help and more than happy to answer any queries you may have.

How often do you need to replace Osier Belle furniture?

Actually, we have been in business for over 10 years now and yet to meet a customer that needs to replace there furniture due to wear and tear!

In fact, our customers do come back but only to invest in more as they are so impressed with how well it endures the Australian outdoors.

We are very proud of this and do not need to invest money in marketing as most of our customers contact us as a result of seeing our furniture at their family and friends homes or our customers recommending our furniture to them.

How do I remove the cushion covers? Do they come off easily?

Unlike the usual outdoor cushions, our designer has created covers that are easily removed and very easy to put back on again.

They cost more to make as they run along 40% of the edge or base, hidden and made with YYK zips. No more struggling or needing a friend to help – intelligent design that works really well.